Certificate III in Community Services Work
Course Code: CHC30112
Descriptor
This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.
This level is appropriate for support workers, case workers and client contact officers and generally, these positions:
• Have direct contact with clients
• Identify presenting needs
• Refer to appropriate services and support.
At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.
Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.
This qualification is available as a broad-based qualification or with a focus on either community services or community development work.
Occupational Titles
♦ Aboriginal or Torres Strait Islander Community Development Worker ♦ Client Contact ♦ Community Care Worker ♦ Assistant Community Workers (focusing on community health primarily in an Indigenous community) ♦ Indigenous Youth Worker ♦ Intake and Referral Worker (Aboriginal) ♦ Juvenile Justice Court Officer ♦ Juvenile Justice Officer ♦ Juvenile Justice Officer (Community) ♦ Neighbourhood Centre Worker ♦ Recreational Activities Officer (Weekend) ♦ Residential Support Worker ♦ Support Worker (community based with an orientation toward any of a number of the following: youth, women, families, domestic violence, child protection) ♦ Tenants working in a range of areas ♦ Youth Case Worker (Community Health Service setting - non residential) ♦ Youth Housing Support Officer ♦ Youth Worker ♦
Modes of Study
Choose the option that best suits you...
Workplace Learning |
External Study |
Attend Class |
Traineeship |
Recognised Prior Learning |
|---|---|---|---|---|
 |
|
Units of Competency
Unit Code |
Unit Title |
|---|---|
Cluster 1 |
Clients |
| CHCAD401D | Advocate for clients (elective unit) |
| CHCCS422B | Respond holistically to client issues and refer appropriately (elective unit) |
| CHCCS401C | Facilitate responsible behaviour (elective unit) |
Cluster 2 |
Workplace Legislation |
| CHCADMIN305F | Work within the administration protocols of the organisation (core unit) |
| CHCCD412B | Work within a community development framework (core unit) |
| CHCORG303C | Participate effectively in the work environment (core unit) |
| HLTWHS300A | Contribute to WHS processes (core unit) |
Cluster 3 |
Community Development |
| CHCCS411C | Work effectively in the community services sector (core unit) |
| CHCNET301D | Participate in networks (core unit) |
| CHCCD404E | Develop and implement community programs (elective unit) |
| CHCCD401E | Support community participation (elective unit) |
Cluster 4 |
Communication |
| CHCCOM302D | Communicate appropriately with clients and colleagues (core unit) |
| CHCCS308B | Provide first point of contact (core unit) |
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