Student Information

MTC is committed to providing students with the highest standards of education and training in Australia.

The following is Student Information relating to the operational procedures and policies as stated in the Student Handbook.

Student Selection, Enrolment and Orientation
Support Services
Appeals, Concerns and Grievance
Notice of Withdrawal and Refunds
Assessment
Recognition of Prior Learning
The Enrolment Process
Exemption through prior AQF Qualification and Statements of Attainment
Issuance of a Certificate
Continuous Improvement
Student Conduct and Behaviour

Student Selection, Enrolment and Orientation

MTC will consider a student's application in a course that is available within the scope of its delivery. All applications will be assessed by the Meerilinga Education Team based on the following criteria:

The availability of places on the course
Receiving a fully completed, written application on the MTC form and all supporting documentation
Receiving a non-refundable administration payment of $100 with the application
The student has access to on-the-job opportunities to develop skills and knowledge and for assessment purposes
The student participates in processes to access numeracy, literacy and language issues that may impact on learning, assessment, available resources or industry employment
MTC's capacity to provide resources and support for successful learning and employment outcomes

Students will be advised in writing or by email of the outcome of their application.

Support Services

MTC provides appropriate protection for the health, safety and wellbeing of its students and, without limiting the ordinary meaning of such expression, this includes support services in terms of academic counselling. MTC will assist with referral for interpersonal counselling, wellbeing and guidance services.

Ongoing support is offered by qualified staff via email, phone and visits.

Appeals, Concerns and Grievance

MTC ensures that students and clients have access to a fair and equitable process of dealing with appeals, concerns and grievances and provides an avenue for students to appeal decisions which may affect the student's progress. This includes the student's right to appeal assessment outcomes, fees and payments and general concern. In the first instance students and clients should talk directly with the Education Team for further information.

Notice of Withdrawal and Refunds

MTC fees are collected according to the Training and Accreditation Council directive 'Fees Paid in Advance 2010' and 'AQTF 2010 Condition of Registration'.

Payments for any course of study attracting total fees of $1500 or more will be as follows:

Administration fee on application of $100 (non-refundable)
First payment will be invoiced on confirmation of enrolment
The balance of fees will be invoiced in advance progressively over the study period. No one payment will exceed $1000.

MTC has a refund policy and ensures that the financial and contractual relationship between the trainee/client and the organisation is fair and equitable.

A full refund (excluding the non-refundable administration fee for MTC) will be given:

If a service is cancelled by Meerilinga and a mutually acceptable alternative time cannot be found.
If a student, participant, client or customer makes a complaint about a service where Meerilinga has failed to deliver the agreed service and is unable to rectify the situation.

Consideration to waive these guidelines will be given in exceptional unforseen circumstances or approval of the Chief Executive Officer.

Students wishing to withdraw or defer courses must advise in writing their intent to the Manager, Education who will advise the Finance Department if a refund is required.

For information on fees and charges, to access or request copies of your records, to define your rights under the Freedom of Information ACT/Regulations, please ask the Education Team.

Assessment

MTC students undergo a formal assessment process prior to issuance of a Statement of Attainment or Qualification.

Assessment will be on-the-job and off-the-job. It will be all or a combination of:

Observation by peers and assessor
Documented evidence by formal assessment and portfolio
Interview and verbal responses directly to assessor

Assessment processes comply with Australian Quality Training Framework.

Students are provided with documentation on commencement of their course which includes information on assessment and the rights and responsibilities of the student, client and MTC.

Recognition of Prior Learning

All applicants may request MTC to assess them for recognition of prior learning. MTC recognises learning and competency occurs through a wide variety of opportunities including life experiences, formal and informal training, work experience and education.

Your course will be self paced. As soon as you return the fully completed application form, MTC will forward your Step 1 Self Evaluation booklet.

This will help you assess your own skills and guide you through the evidence gathering process. MTC assessors will guide your individual learning as you work towards competency.

MTC has registered Recognition of Prior Learning Assessors that can support you through this process.

The Enrolment Process

Complete the MTC application form and all supporting documentation. An administration fee of $100 is required and is non-refundable. Photocopy all documents prior to posting them to MTC, and keep a duplicate of everything as your personal copy. Only certified copies are to be sent as MTC will take no responsibility for original documents.
Return your application form to:

Meerilinga Training College
Attention - Manager, Education
PO Box 1177
West Leederville WA 6901

or bring to:

15 Cambridge St
West Leederville WA 6007

Ensure that you have access to on-the-job opportunities to develop skills and knowledge and for assessment purposes.
Ensure that you have a Supervisor who is prepared to support you in the workplace.
If you have numeracy, literacy and/or language difficulties that may impact on learning or assessment, please supply this information on your application form as MTC will endeavour to provide support.

Exemption through prior AQF Qualification and Statements of Attainment

MTC will recognise and exempt students from units of competency where a verified Australian Qualification Framework qualification/statement has been issued by another RTO.

Issuance of a Certificate

Certificates of competency/statements of attainment or statement of participation will be issues as follows:

Statement of attainment for a successful unit/s in partial completion of a qualification
Certificate for successful completion of a qualification including RPL.
Certificate of Participation where a student has enrolled in a course but has not been assessed, has withdrawn and not achieved competency and does not seek to proceed towards further training or assessment.

Certificates, Statements of Attainment or Participation cannot be issued until all invoices are paid in full.

Continuous Improvement

MTC seeks feedback from our students and clients on their satisfaction with services they have received, and seeks to improve its services in accordance with student/client and industry expectations.

Formal and informal feedback evaluation is conducted throughout and on completion of a course.

For informal general feedback a customer feedback form to the Chief Executive Officer is available on all training rooms or on request from any Meerilinga staff member.

Student Conduct and Behaviour

The behaviour and conduct of students is monitored and consequences are applied to ensure an appropriate learning environment can be enjoyed by all.

Meeriinga buildings and surrounding perimeters are subject to a non-smoking policy. Consumption of alcohol and unlawful substances is strictly prohibited.

Students found to be in breach of these guidelines will be immediately suspended and the appropriate guardian and/or authorities will be notified.