This student guide has been prepared as a comprehensive resource to assist students to understand their obligations and those of Meerilinga Training College as a Registered Training Organisation (RTO).
Meerilinga policies and procedures meet the requirements and stipulations of all Commonwealth and State Legislation relevant to our scope of operation. Meerilinga is committed to delivering fair, reasonable and ethical dealings in all its undertakings including:
- Client information
- Complaints, appeals and grievances
- Training standards
- Access and equity
This handbook outlines the terms and conditions of your enrolment, including your rights and responsibilities, and our obligations to you. It is a condition of your enrolment that you carefully read this guide together with the associated policies and processes of Meerilinga, all of which are located in Training and Education on our website.
If you have any queries, please contact email@example.com
RTO Name: Meerilinga Young Children’s Foundation Inc.
Trading as: Meerilinga Training College
National Provider Code: 6000
Main Office Address: 22 Southport St, West Leederville WA 6007
Opening Hours: Monday to Friday 8:00am – 4:00pm
Phone: 9489 4022
Website: Meerilinga Training & Education
- Welcome to Meerilinga
There is an increasing demand for trained educators, childcare and community workers in Western Australia. As a Registered Training Organisation (RTO) and non-for- profit (NFP) organisation, our staff are passionate about providing the best quality education for the next generation of early childhood educators at an affordable price for the community.
Continuing a tradition reaching back more than a 100 years, Meerilinga works tirelessly to promote professional excellence in the industry. We also run six Children and Family Centres and early learning programs, which means we live and breathe what we teach.
This course will be an important foundation for you, not only in your professional life but in your home and community endeavours as well. It will change the way you look at many aspects of raising children and building stronger communities. It will also give you a lasting appreciation of the very real skill and talents needed to raise the next generation.
I would like to wish you the best of luck as you begin your studies with us and look forward to meeting you in the weeks to come. Remember, there is no elevator to success… we just have to take the stairs!
Chief Executive Officer Meerilinga
- About Meerilinga Training College
Meerilinga Training College (MTC) supports the vision and mission of Meerilinga Young Children’s Foundation Inc. in promoting positive childhoods.
MTC delivers a number of key benefits including a well-established and innovative training delivery model, supported by sustainable business systems and structures.
Meerilinga has extensive experience and has earned a solid reputation working within the Early Childhood Education and Care industry. We currently operate licensed Early Learning Programs in six metropolitan Children and Family Centres ensuring our staff have current working knowledge and best practice within the National Quality Framework.
- Qualified professional staff and facilitators with industry experience.
- Industry expertise in the areas of early childhood care and education, primary education and recreation care, health, and nutrition.
- Responsive and flexible in meeting student needs including course structure, delivery, support and payments.
- Recognition of Prior Learning processes, which provide evidence of competency in a holistic manner.
- Modes of delivery include face to face in class, virtual classroom, skills instructional class and workplace traineeships.
- Courses are held at eight different locations around Perth. See Meerilinga Training Locations.
- Valuable experiences that will offer students the skills employers are looking for to step confidently into employment.
- Meerilinga Courses and Delivery
All courses delivered by MTC are registered with Training Accreditation Council (TAC) and are within the scope of its delivery. A full listing of each course, units for each qualification, training locations and practical placement hour’s requirement is available on this website.
Meerilinga reserve the right to change delivery venues and class times, with appropriate student notice, where class numbers reduce, or extenuating circumstances prevail.
MTC offer our courses through a blended classroom format and through traineeship.
Traineeships are only available to students who are employed and work a minimum of 15 hours per week with a regulated child care provider. Conditions apply for existing workers who have been in employment for more than 3 months.
Training is provided at the workplace by industry qualified and skilled Educators, together with the Supervisor and a Meerilinga Trainer Assessor through the individualised training plan to reflect skills required in this job and include scheduled face to face workplace training/tutorials and self-paced supported study.
MTC Blended Classroom Delivery adopts a range of delivery modes in varying proportions using a flexible approach to learning, particularly distance learning during unprecedented times. Blended delivery meets the requirements of the course, each student’s circumstance and learning preferences. Students supported to gain and cultivate important independent learning skills.
Where advertised, one classroom day is an instructional method where course content and learning material are taught face to face, in person to a group of students. This allows for a live interaction between a student and Trainer. It is the most traditional type of learning instruction that enables a better understanding and recollection of lesson content. Students benefit from a greater level of interaction with their fellow students and opportunity to connect with each another. Classes are held on specific dates and times, where students are accountable for their progress and can discuss this with the Trainer in person.
Where advertised, one classroom day is delivered through distance learning and facilitates students learning from home. Meerilinga offers the use of TEAMS as the virtual meeting platform with real time face-to-face interactions and IT support to students. While distance learning is conducted digitally all traditional aspects of academic learning and contractual obligations are maintained. The cohort trainer will interact with learners in real time, for the duration of advertised class hours to deliver the scheduled lesson plan, learning activities and interactions. Students can voice their questions, work in breakout areas, clarify concepts, discuss topics and interact with peers.
Skills Instructional Class
Where advertised, one classroom day is delivered through skills instructional, a supervised practicum that commences from week 4 in a Meerilinga regulated early education and care service to facilitate learning that is a planned and intended part of the academic course. The cohort trainer will interact with learners in real time, providing practical instruction linked to theory, and through clarifying and demonstrating required skills of industry. Quality practices to enable learners to practice and confidently apply learnt skills in a workplace.
The skills instructional class runs for the duration of advertised class hours linked to the scheduled lesson plan and learning activities. Learners will have opportunities for child-student interactions where students can apply learned skills and learner-workplace educator modelling and interactions to demonstrate pedagogical concepts and practices with peers. This practical application is always under supervision of the trainer and workplace practitioners.
Skills instructional classroom includes the following features:
- Enhances academic learning by providing ‘real time’ and progressive perspective and context to unit theory, required knowledge and performance criteria
- Enables learners to complete assessments according to training plan and package requirements
- Enhances employability by:
- Developing the range of employment skills
- Developing career objectives and introduction to industry networks for job opportunities
- Developing personal attributes, self-confidence and interpersonal skills – working with people at all levels
- Developing teamwork, problem-solving and decision-making within scope of role
- Developing ability to understand, and adapt to, the workplace culture
- Integrity of attendance and participation: Capturing mandatory checks and practical placement participation of all learners.
It is noted that additional practical placement through intermittent block placement in an approved regulated education and care setting may be required to ensure the training package minimum placement hours and conditions have been achieved, or additional learning or re-assessment is identified. (Refer to Student Placement, Work Experience Policy)
- Financial Information
The fees are based on the current year’s West Australian Department of Training and Workforce Development VET Fees and Charges Policy. Visit the Department of Training and Workforce Development website to read the VET Fees and Charges.
The qualifications offered by Meerilinga are included in the publicly funded Lower Fees Local Skills initiative from Jobs & Skills WA. The State Government, through the Department for Training and Workforce Development, prioritises its investment in training to focus on courses that equip people to take up jobs that are, or will be, in high demand.
Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.
Meerilinga Training College, Training and Education webpage will publish current fees for each course, student eligibility and conditions such as required evidence and approvals, this includes:
- Concession Fees
- Non-concession Fees
- Fee Waiver due to Severe Financial Hardship (conditions apply)
- Fee Payment Options
- Resources Fees
- Recognition of Prior Learning Fee
- Credit Transfer – No Fees
- Re-Issue of Record Fee
- Fees for Deferring and Withdrawing form a Course or Unit
(including cooling off period and census date)
Students will be invoiced on the commencement of units.
Please contact Student Services if you have any queries on course fees and payments.
It is a condition of your enrolment that you obtain at your own expense:
- Certificate of Health, stating physically and mentally fit for the provision of childcare
- A Working with Children Check (if 18+ yrs.)
This documentation must be provided prior to the Cluster 1 census date advised at induction. Failure to do so will result in your enrolment being cancelled.
All students will be required to use a personal computer or digital device to view and download learning material and assessments during the course.
Incidental charges may be incurred through the course of study and you will be advised accordingly.
Fee Collection and Refund
MTC fees are collected according to the Standards for Registered Training Organisations (RTOs) 2015 and DTWD VET Fees and Charges Policy.
Meerilinga’s refund policy ensures that the financial relationship and contractual relationship between the student/client and the organisation is fair and equitable.
Details of all refunds will be retained for audit purposes, and the student records annotated to show that a refund has been given.
Students that are studying a Unit, Certificate or Diploma, not under a VET Fee-Help loan can withdraw from a Meerilinga training course:
- If approached and signed up on the spot, students automatically have a 10-day cooling-off period by law; or
- Prior to the census date, as stated on the student invoice; and
- Must do so in writing, using the approved Deferment/Withdrawal Request Form.
Meerilinga is committed to the principles of access and equity in education and training. Enrolment is available to students who meet the specified minimum course entry requirements.
We aim to support all students and provide access to educational and support services required to successfully complete the qualification in which they are enrolled.
Refer to the Support Services section of this guide.
Pre-enrolment at Meerilinga may occur face to face or virtually. We hold information sessions prior to the commencement of all courses offered and they are designed as a two way interview for applicants and MTC. Irrespective Meerilinga will always provide written information along with marketing materials on the website.
We will cover:
- How training and assessment will be conducted and where – for example, face to face, virtual classroom, skills instructional class, and other location information
- Enrolment application and the required supporting documentation
- What equipment learners need to complete the course
- Workplace practicum (except Trainees)
- Course costs, including any possible additional fees, and payment due dates
- Refund and cancellation policies
- Complaint processes, and
- Barriers to learning and support services for students completed Application
During the pre-enrolment process, our student administration officers are able to gather information from the potential applicant and analyse whether the training is the applicants desired outcome or solution. We ask and require evidence about an applicant’s eligibility if seeking a funded place, their background and skills which are instrumental in making sure the learner is in the right course and at the right level.
Refer to the website for eligibility requirements for Trainees.
Secondary School Age
Secondary School Age students must be approved by the Minister of Education and Training for to participate in an alternative combination of activities that equate to full-time participation in the final years of the compulsory education period, typically year 11 and 12.
Meerilinga has additional course delivery arrangements for eligible youth age students between 15-17yrs and secondary school students.
All Secondary School Age students of compulsory school age, who are not enrolled at school and are seeking enrolment at MTC need a referral from an approved Participation Referral Agent. Approved Participation Referral Agents are only those organisations listed on the Jobs and Skills WA webpages at the time of enrolment.
These Participation students must submit the referral from the agent and approval letter/certificate from the Department of Education with their Meerilinga Enrolment Application.
Contact Meerilinga for more information on specific visa’s details or application for Secondary School Age students.
Application for Enrolment
A completed application form with supporting documentation must be submitted to Meerilinga Training College prior to acceptance as a student. All copies of supporting documentation received will be verified against the applicants original.
Applicants must provide suitable proof of identity and this is based on a 100-point identity check. Some courses require additional evidence for eligibility such as citizenship.
MTC requires applicant to provide a copy of the following supporting documentation with the application form:
- Photographic Identification
(Drivers Licence, Australian Passport or non-Australian Passport with Australian Visa, Immicard, WA Photo card)
- Proof of Australian Residency
(Birth Certificate, Australian Citizenship Certificate, Australian Passport or Visa Entitlement Verification Statement)
- Proof of name change (if applicable)
- Proof of current Concession (if applicable)
- Applicants highest Secondary School Academic Record or previous Qualification / Statement of Attainment including First Aid (if applying for RPL, credit transfer or demonstrating LLN)
- USI if already obtained or
MTC can assist students to obtain a USI with consent. Valid forms of Australian ID required to obtain USI on applicants behalf – refer to USI and Student Identification.
- LLN evidence of meeting competence such as previous highest academic attainment (as above) or completion of LLN online assessment (link provided to applicant on application).
- Participation Referral – Secondary School Age persons of compulsory school age, who are not enrolled at school and are seeking enrolment at MTC need a referral from an approved Participation Referral Agent. Approved Participation Referral Agents are only those organisations listed on the Jobs and Skills WA webpages at the time of enrolment.
All courses require applicants to obtain or complete a:
- Certificate of Health stating fit for the provision of child care.
(MTC form provided to applicant and competed on application)
- Criminal History Check:
- Working with Children Check https://workingwithchildren.wa.gov.au for adults over the age of 18.
- Minors under the age of 18 are required to:
- complete a Criminal History Statement together with providing a written Reference from current secondary education provider or agent.
(Meerilinga Statement form provided to applicant and completed on application)
- apply for a Working With Children Check once they turn 18 years of age.
- complete a Criminal History Statement together with providing a written Reference from current secondary education provider or agent.
- Student Declaration COVID-19
(MTC form provided to applicant and completed on application)
Relevant documentation must be obtained at the applicant’s own expense and is non-refundable. The Criminal History Check must be obtained prior to the census date in Cluster 1 Legal, Ethical and Sustainable Practices. This will be advised specifically in the course promotional material and at induction.
MTC will consider your application in a course that is available within the scope of its delivery. All applications will be assessed by the Meerilinga Education Team based on the following criteria:
- Receiving a complete Application Form and all supporting documentation
- Language, literacy and numeracy requirements
- Ability to obtain a compliant Criminal History Check to engage in child-related work
- You have left school, your primary place of residence is in Western Australia, and you are:
- An Australian citizen
- A permanent visa holder; or
- Holders of visa sub-class 309, 444, 785, 790, 820, 826; or
- A dependent or spouse of the primary holder of visa sub-class 457; or
- A Bridging Visa E holder (subclasses 050 and 051) where the visa holder has made a valid application for a visa of subclass 785 or 790.
* Contact Student Support Services for more information on specific visa details
- Funding approval from the Department of Training and Workforce Development, including the availability of contracted places.
You will be advised in writing of the outcome of your application prior to the commencement of the course.
Language, Literacy and Numeracy
Applicants enrolling in a Meerilinga VET course will need to meet literacy and numeracy competence in the Australian Core Skills Framework (ACSF) in both skill areas of reading and numeracy.
Prior to acceptance of enrolment, applicants will be required to complete a Language, Literacy and Numeracy Pre-Qualification Declaration together with providing either evidence of their highest achieved academic record or undertake an approved online language, literacy and numeracy assessment.
An LLN qualified Assessor will verify the documentation provided or online assessment to determine the competency level and can refer applicants to our student services mentor for additional support if required.
Unique Student Identifier (USI)
All applicants who commence training with Meerilinga from 1 January 2015 will be asked to provide a Unique Student Identifier for verification. This can be obtained by referring to the USI website hosted by the Australian Government Department of Industry www.usi.gov.au/. MTC can assist students to obtain a USI with their consent.
The USI is required for Meerilinga to be able to issue or re-issue any qualification certificate or statement of attainment unless an exemption applies under the Student Identifiers Act 2014, in which instance, students will be informed of the exemption and any conditions which apply.
At all times, MTC members must abide by legislation and guidelines which host and support the implementation of the USI within the VET sector.
- Induction and Participation
All students will receive digital logbooks to work through for the duration of the course and have access to various e-learning resources, therefore you will need a personal computer or digital device to view and download this material and assessments. This computer or digital device is also required to participate in virtual classroom days.
You will need a note book and pencil case with some stationary items to write notes during class.
All students will be provided with WIFI access in all class locations.
To assist with transition to study, Meerilinga will deliver a comprehensive, integrated and coordinated approach to inducting new students. Students are welcomed to college life and introduced to important aspects of college operations, activities, standards, regulations and best practice expectations of them.
The induction program is compulsory and will be conducted on the students first day of study, and prior to the start of formal teaching. The session will be delivered onsite by the Trainer via power point and include but not limited to:
- Meerilinga and studying at Meerilinga Training College
- Student learning environment and services
- Course overview and model of delivery
- Units of competency, clusters and log books
- Recommended text relevant to the course and links for purchase.
- Access to IT, TEAMS set up for virtual classroom, information and resources via the website including key Policies, Processes and Student Guide.
- Health, Safety and Wellbeing
- COVID-19 Infection Control Training
Prior to the first day induction, MTC Administration will request students to bring original copies of enrolment documentation on their first day. MTC Administration will meet onsite to verify documents to ensure credibility by signing the copy submitted upon application.
Students training on location at a Meerilinga Children and Family Centre will be inducted by the Place Administrator or Advisor in service operations and tour of the facilities.
Students will be provided with and sign receipt of:
- Meerilinga student uniform polo shirt – on loan and to be returned, laundered upon completion of training.
- Meerilinga wide brimmed hat – to keep.
In addition to the above, when engaged in Meerilinga programs and services students will have access to and be provided with the required personal protective equipment (PPE) such as gloves, apron and hair cover.
Students who do not attend induction will be required to contact student services and make arrangements for an alternative induction session.
Students are required to wear comfortable, safe and practical clothing and shoes at all times when onsite at a Meerilinga facility.
On Skills Instructional classes when engaged with children’s activities and programs, you are required to wear their Meerilinga uniform polo and wide brim hat. Jewellery, piercings and nail length must be kept to a minimum, safe and practical to work with children, equipment or machinery in the workplace.
- Code of Conduct
Meerilinga RTO Responsibilities
To comply with the Standards for Registered Training Organisations (RTOs) 2015 and the Nationally Recognised Training (NRT) training packages(s), Meerilinga Training College is responsible for:
- The quality of the training and assessment
- The issuance of the Australian Qualifications Framework (AQF) certification documentation
- Providing appropriately qualified staff
- Delivering and assessing students’ competency
- Induction of students, course expectations and information distributed to students in an appropriate format
- Developing all learning tools and assessments in accordance with the learning guide
- Supervising and validating the assessment of all units and practical logbooks set by MTC
- Validating appropriate workplace support and assessing participants on the job through the course of study, and being available to workplace supervisors to assist in any matter as required
- Maintaining records: Attendance, Delivery, copies of students’ First Aid certificates, Assessment Results, Assessment Plans, Personal Student details including culturally specific service. Trainers may be required to liaise with both you and the workplace where an individual support plan identifies a level of risk
- For classroom students, in liaison with you, preferences for practical placement will be assisted by Student Support Services. Preferences include location and ‘type’ of service, such as close to public transport or culturally specific service. Placement can also be organised through Meerilinga’s regulated children’s services
- Moderate any difficulties that could occur in the placement that would impact on a participant achieving a successful outcome
- In the unlikely event MTC ceases, it will no longer be able to promote itself as being an RTO and must forward all student records to the Training Accreditation Council (TAC)
- In the unlikely event that Meerilinga or any third-party delivering training and assessment on its behalf ceases, MTC will ensure that all continuing students are catered for and are not disadvantaged. MTC will advise you as soon as practicable if there are any changes to agreed service including in relation to any new third party arrangements or a change in ownership or changes to existing third party arrangements
Students are always expected to behave in a professional manner. You will be required to make a commitment to your training and your practical placement in order to achieve your qualification.
Students are expected to:
- Be respectful
- Accept and act on advice given by your Trainer/Workplace Supervisor and complete duties planned for you
- Be willing to learn
- Listen to instructions and ask questions when unsure
- Be polite, courteous and well mannered
- Dress appropriately to industry and workplace standards
- Be punctual
- Act honestly and produce original work and credit other people’s ideas where relevant
MTC has discretion to terminate an enrolment if your behaviour is deemed unacceptable. In these circumstances the MTC Refund Policy will apply.
- Support Services
MTC provides appropriate protection for your health, safety, wellbeing as well as academic counselling.
Meerilinga has a range of support available to our students and they include but not limited to:
- Training Needs Analysis
- Cultural Inclusion – Advisor Cultural and Engagement Liaison / Indigenous Mentor Officer
- Advisor Integrated Education/Trainer & Assessor
- Recognition of Prior Learning
- Mentoring – Student Support Mentor and Engagement Officer
- Student Services Officer
- Study and Assessment Guidance
- Work Readiness through Work Placement, Career Advice and Resume Writing
- Childcare Services available for 2-5yrs old (terms and conditions apply)
- Uniforms and PPE (Personal Protection Equipment) provided
- Language, Literacy, Numeracy assistance
- Library and an extensive range of Resources
- Virtual classroom
- Referral to External Agencies and Services
Our Trainers and Assessors are highly qualified industry specialists who will work closely with you to monitor and support your participation and learning. You will have a primary Trainer who will assist you with all study-related matters in the first instance during class and ongoing by email, phone, additional tutorials, during in service instruction and placement visits.
Our student support services staff can be contacted at our West Leederville location during the hours below.
Monday to Friday 8:00am – 4:00pm
Call 9489 4022 or email firstname.lastname@example.org
Alternatively visit the student services section within each course on our website for the full list of Meerilinga support contacts.
Meerilinga has an appointed Student Mentor and Engagement Officer (qualified Trainer and Assessor) to provide additional education and support services to meet the needs of individual students. Together the primary Trainer, Mentor Trainer and student will identify areas where specific support is required such as language and literacy for students where English may be their second language. This is monitored through the student mentor support plan.
If required, we can assist students with referral to a diverse range of services from external agencies for interpersonal counselling, wellbeing and guidance services.
The Western Australian Training Accreditation Council (TAC) has registered Meerilinga Training College to deliver, assess and issue the qualification you are undertaking with us and if you would like to know more about our suitability to deliver this qualification to you, all you need to do is search the National Training website at www.training.gov.au using the RTO number 6000.
- Training and Assessment
All students undergo a formal assessment process prior to issuance of a Qualification, Record of Results or Statement of Attainment. You will be provided with documentation upon commencement of the course which includes information on assessment and the rights and responsibilities of yourself, client and MTC. You will be provided with e-learning materials.
Current assessments involve:
- Documented evidence
- Competency interview
- Third party report
Trainers and Assessors may use a variety of assessment methods to accommodate your individual needs. The integrity of the training package will not be compromised and all assessment processes comply with the Standards for Registered Training Organisations (RTOs) 2015.
A trainer/assessor from Meerilinga will visit you at the service to validate competency. You are assessed as ‘competent’ or ‘not yet satisfactory’.
Competency refers to the specification of knowledge and skills and the application of that knowledge and skills to the standards of performance required in the workplace.
Being competent means:
- Performing individual tasks at an acceptable level of skill (task skills)
- Managing a number of different tasks within the job (task management skills)
- Responding appropriately to irregularities within the job (contingency management skills)
- Fulfilling the responsibilities to irregularities and breakdowns in routine (job /role environment skills)
- Transferring skills and knowledge to new situations and contexts (transfer skills)
All MTC students will receive a training plan.
Assessments must be submitted on the due date, unless an extension has been approved prior to the due date.
Recognition of Prior Learning
Recognition of Prior Learning (RPL) assesses previously acquired skills and knowledge outside the formal education and training system in respect of a specific unit.
RPL is an assessment process that considers if an individual’s non-formal and informal experience has achieved required learning outcomes to be deemed competent in respect of a specific unit.
All students are eligible to apply RPL to their study. Students are only eligible to be granted RPL for units if evidence is provided within the first eight weeks of commencement of training. Fees and charges apply in relation to RPL.
The transfer of credit provides you with exemption(s) from relevant unit(s) within a course. Credit transfer does not involve an assessment of your knowledge or skills. It is an assessment of the credentials of the formal accredited learning presented against the enrolled course to determine the extent to which it is equivalent to the required learning outcomes, competency outcomes or standards in a course.
Meerilinga accepts and provides credit to learners for units of competency and/or modules (unless licensing or regulatory requirements prevent this) where these are evidenced by:
- Australian Quality Framework (AQF) certificate documentation issued by any other registered training organisation or AQF authorised issuing organisation, or
- Authenticated Vocational Education Training
- (VET) transcripts
- Australian Government USI Transcript
If you believe you are eligible for a credit transfer, within four weeks of the commencement of your training, you are required to provide a copy of documentation such as a statement of attainment record of results for verification. You will not be charged for credit transfer.
Applications for extension of courses of study not completed within the agreed contract of study period must be in writing and approved by the Chief Executive Officer (CEO). This may incur charges.
Plagiarism and Collusion
Plagiarism is presenting another person’s work or ideas as your own. This includes diagrams, drawings, sketches, pictures, objects, text, artistic works and other such expressions of ideas. Collusion is working with other(s) to complete work expected to have been completed independently.
Meerilinga takes plagiarism and collusion matters seriously. In the event, evidence of plagiarism is identified, you will be contacted for further information. If confirmed, the penalty will result in re-assessment in the first instance and may result in termination.
Transition and Teach Out
Meerilinga comply with the Training Accreditation Council and remain informed of changes to Training Packages via the www.training.gov.au website. Transition arrangements may apply to existing students and those enrolling during a transition period. You may have the opportunity to transition to the new qualification, however additional charges and units may apply.
- Issuing and Qualifications
All Testamurs/Record of Results or Statements of Attainment will be issued in line with the Australian Qualifications Framework (AQF) as follows:
- Statement of Attainment for successful unit in partial completion of a qualification
- Certificate for successful completion of a qualification, including RPL
- Record of Results
These will not be issued until all invoices are paid in full, and your USI has been provided.
AQF certification documentation will be issued within 30 calendar days of you being assessed as meeting the requirements of the training product as specified in the relevant training package or exiting the course. MTC will:
- Issue certification documentation directly to you, not another party
- Issue you with a testamur and a record of results once you have completed all units in a qualification
- Issue a learner who has completed one or more units (but not a full qualification) and has finished their training with Meerilinga Training College with a statement of attainment (a record of results may also be issued in this case), and
- Ensure you can access records of certification issued to you
Please note fees apply for replacement or reissuance of all certification.
- Appeals, Complaints, Concerns and Grievances
Customer service is a cornerstone of Meerilinga’s commitment to its workers, clients and students, however disputes can arise when a client is not satisfied with an aspect of the RTO’s services. MTC ensures that students and clients have access to a fair and equitable process of dealing with appeals, complaints, concerns and grievances, and provides an avenue for students to appeal decisions which may affect the student’s progress.
Assessment Appeals – can arise when a student is not satisfied with a decision that has been made in relation to their assessment of competency in vocational education and training course offered by MTC:
- Complaints, Grievances and Concerns – are related to all RTO services other than Assessment outcomes, such as:
- The conduct of the RTO, its trainers, assessors and other staff
- Another learner of the RTO
In the first instance, you should discuss concerns directly with the Education team. If you are dissatisfied with the outcome of this discussion, a formal appeal or complaint can be lodged within 10 working days, and will be recorded and forwarded to the CEO. All complaints and requests for an appeal will be acknowledged in writing to the client.
If the dispute cannot be resolved internally, you will be provided the option to have your case referred to an independent Mediation Scheme that Meerilinga is a member of, for review.
No costs are associated with lodging an appeal or complaint that is resolved internally, however if the case is referred to an external body, the costs will be shared equally by yourself and MTC. Please contact the Meerilinga Administration office if you require more information.
Records of all appeal processes and outcomes will be recorded by the RTO and managed in accordance with Meerilinga’s Privacy and Confidentiality Policy and Record Management Policy. These records will be reviewed to identify corrective actions for continuous improvement of Meerilinga’s processes.
A full copy of the Assessment Appeals Policy and Complaints, Grievances and Concerns Policy is available from Meerilinga Training College on request.
MTC seeks feedback from our students and clients on their satisfaction with services they have received and seeks to improve its services in accordance with student/client and industry expectations.
Formal and informal feedback evaluation is conducted throughout and on completion of a course. For informal general feedback a customer feedback form to the CEO is available in all training rooms or on request from any Meerilinga staff member.
- Privacy and Confidentiality
Meerilinga refers to Meerilinga Young Children’s Foundation Inc. (ABN 60 366 468 001) and Meerilinga Young Children’s Services Inc. (ABN 39 362 912 956).
Meerilinga is committed to ensuring that your personal information is kept private. We will handle your personal and sensitive information in accordance with the Commonwealth Privacy Act (1988), subsequent amendments and the Australian Privacy Principles. This privacy statement explains how we use the information collected by you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.*
Meerilinga will only collect personal and sensitive information that is necessary to provide you with the service you require, or to comply with any applicable laws and/or regulatory requests. Information that will be collected may include names and pseudonyms, postal address, email address, telephone number and financial details for any transactions.
Information provided to us is subject to confidentiality and will not be disclosed without your prior consent to any third party. Where you have consented when providing us with your details, we may deliver to you information in which you are interested; for example, you may have requested newsletters regarding a particular area of law. If you change your mind about how your information is used in the future, please let us know. **
How we protect your information
We have put in place various security procedures to protect your information including firewalling our computer systems, limiting employee access to data and system password protection. Meerilinga will not provide any individual’s information to any overseas recipients.
Updating your details
If any of the information you have provided to us changes, for example if you change your name or email address, please advise us of the correct details.
* This privacy statement has been produced in response to the Commonwealth Privacy Act 1988 and subsequent amendments.
If you have any queries or complaints, or wish to view a copy of MTC policies, please contact the Chief Executive Officer in writing, by email at email@example.com, or by post at
the following address: PO Box 1177, WEST LEEDERVILLE, WA 6901.
** You can check the information we hold or ask us to amend any inaccuracies or request its removal by writing to us or emailing us at the above address. We will take the necessary action within the time limits provided for under the Privacy Act. We reserve the right to use reasonable measures to check your identity before any information will be disclosed to you.
VET Data Use Statement
By enrolling as a student you are agreeing to MTC meeting its reporting requirements.
Under the Data Provision Requirements 2012, Meerilinga Training College is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www. ncver.edu.au)
Please contact Student Support Services on 9489 4022 if you require additional information.
- Health and Safety
Workplace Health and Safety (WHS)
Meerilinga is committed to providing a safe and healthy learning and work environment.
The safety of children and adults is of primary importance in all activities and operations of our organisation. We have adopted policies that align with current legislation, and are designed to protect you from physical injury while on our premises.
We seek to continuously improve work health and safety practices in all of our facilities and operations, and request that students immediately report any hazards to their primary Trainer or responsible person onsite at the training location.
Meerilinga has effective and systematic risk management processes in place to identify any possible risks and hazards to people, our environment and practices related to COVID-19. We will minimise the spread of the Coronavirus (COVID-19) virus by adhering to all recommended guidelines from the Australian Government – Department of Health and local Public Health Units.
Please refer to our Coronavirus (COVID-19) Pandemic Management Policy